General Policy
Laghu operates as a travel marketplace connecting travelers with independent tour providers. Cancellation and refund eligibility may vary depending on the specific tour, activity, or service booked.
Traveler Cancellations
Travelers may cancel a booking according to the cancellation policy displayed on the respective tour page at the time of booking.
Cancellation policies may include:
- Free cancellation within a specified period.
- Partial refunds.
- Credit-based refunds.
- Non-refundable bookings.
The applicable cancellation terms will always be displayed before confirmation of a booking.
Provider-Initiated Cancellations
A tour provider may cancel a booking due to:
- Weather conditions.
- Safety concerns.
- Operational issues.
- Insufficient participation.
- Force majeure circumstances.
In such situations, the traveler may be offered:
- An alternative date.
- An alternative experience.
- Travel credit.
- A full or partial refund as determined by the provider.
Refund Processing
Approved refunds will be processed to the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment gateways.
- Banking institutions.
- Card issuers.
Processing may take between 7 and 14 business days after approval.
Non-Refundable Services
Certain tours, promotional offers, custom itineraries, special events, or last-minute bookings may be marked as non-refundable.
Such conditions will be clearly displayed before purchase.
Marketplace Role
Laghu facilitates communication and payment processing between travelers and suppliers. Refund decisions remain subject to the cancellation terms associated with the booked service and the supplier’s policies.